Privacy Policy

Privacy at ShipRelax

We collect only the information needed to operate our fulfillment and shipping services. We do not sell personal data, and we use industry-standard security measures to protect your information. ShipRelax is a global ecommerce fulfillment and logistics platform providing 3PL, warehousing, and shipping services.

1. INTRODUCTION

This Privacy Policy describes how ShipRelax (“ShipRelax”, “we”, “us”, “our”) collects, uses, discloses, and protects information obtained from users (“you”, “your”) when you visit https://shiprelax.com (“Website”) or engage with our warehouse, third-party logistics (3PL), and fulfillment services (“Services”).

By accessing or using the Website or Services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing and contact details

  • Shipping and delivery information

  • Information submitted through forms, inquiries, or service requests

You may visit the Website without providing personal information, though certain features or services may not be available.

2.2 Business and Operational Information

When you engage our Services, we may collect and process business-related information such as:

  • Order details

  • Inventory data

  • Shipping and delivery records

  • Returns information

  • Customer service communications

When processing operational data on behalf of clients, ShipRelax acts as a data processor, and the client remains the data controller responsible for determining the purposes and means of processing.

This information is used strictly for operational, service, and support purposes.

2.3 Non-Personal Information

We may collect non-identifiable information automatically, including:

  • Browser type and version

  • Device information

  • IP address

  • Operating system

  • Website usage patterns and interactions

2.4 Operational & Fulfillment Data

In addition to website visitor information, ShipRelax processes operational data necessary to provide 3PL and fulfillment services. This may include order details, inventory records, SKU information, shipping addresses, routing preferences, billing information, and integration data from connected sales channels.

2.5 Data Segregation & Access Controls

ShipRelax maintains logical separation of client data within its systems to ensure that one client’s operational information is not accessible to other clients. Access to operational data is restricted to authorized personnel based on role and responsibility. System access is logged and monitored.

This operational data is used solely for the purpose of providing fulfillment, warehousing, shipping, and related services. We do not use this data for marketing or unrelated purposes.

3. COOKIES AND TRACKING TECHNOLOGIES

Cookies are used for essential website functionality, analytics, and service performance. You may manage cookie preferences through your browser settings.

3.1. The Website uses cookies and similar technologies to enhance functionality, analyze traffic, and improve user experience.

3.2. You may configure your browser to refuse cookies or notify you when cookies are used. Disabling cookies may affect certain Website features.

4. HOW WE USE INFORMATION

We use the information we collect to:

  • Provide, operate, and manage our Services

  • Respond to inquiries and customer support requests

  • Process orders and service engagements

  • Improve Website performance and user experience

  • Communicate service-related updates

  • Maintain operational and security integrity

We do not sell personal information.

Where required by applicable law, we process personal data based on contractual necessity, legitimate business interests, compliance with legal obligations, or consent.

5. SHARING OF INFORMATION

5.1. We may share information with trusted third-party service providers who assist in operating our business, such as:

  • Shipping and logistics partners

  • Payment processors

  • IT and infrastructure providers

Where operational data is shared with carriers or logistics partners for shipment execution, such sharing is limited to information necessary to complete delivery.

5.2. These parties are authorized to use information only as necessary to perform services on our behalf and are expected to protect such information.

5.3. We may disclose information where required to comply with legal or regulatory obligations.

6. DATA SECURITY

We apply security practices appropriate for cloud-based logistics and fulfillment platforms handling sensitive business and operational data.

6.1. We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

6.2. While we take appropriate measures to protect information, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

6.3 Security & Incident Response

In the event of a data security incident affecting personal or operational data, ShipRelax will investigate promptly and notify affected customers without undue delay and in accordance with applicable legal requirements.

6.4 Where data is transferred across international borders, ShipRelax applies appropriate safeguards in accordance with applicable data protection laws.

7. DATA RETENTION

7.1. We retain personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. CHILDREN’S PRIVACY

8.1. The Website and Services are not intended for individuals under the age of 18.

8.2. We do not knowingly collect personal information from minors.

9. THIRD-PARTY LINKS

9.1. The Website may contain links to third-party websites or services.

9.2. We are not responsible for the privacy practices or content of third-party websites. Accessing such websites is at your own discretion.

10. YOUR CHOICES AND RIGHTS

Depending on applicable data protection laws, you may request to:

  • Access personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of personal information, subject to operational or legal limitations

  • Withdraw consent where processing is based on consent

Requests may be made using the contact details below.

To exercise any of these rights, please contact us at the email address listed below. We respond to privacy requests within a reasonable timeframe.

ShipRelax supports applicable data protection regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

Certain rights may be subject to limitations based on contractual, operational, or legal obligations.

11. CHANGES TO THIS PRIVACY POLICY

11.1. We may update this Privacy Policy from time to time.

11.2. Updates will be posted on this page, and continued use of the Website or Services constitutes acceptance of the revised Privacy Policy.

12. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

Email: visvendra@shiprelax.com